Saturday, 18 February 2012

Improve Your Writing by Avoiding These Twenty Common Grammar Mistakes Almost Everyone Makes



When should you use "who" or "whom"? "Which" or "that"? You don't need to be a grammar geek or a professional writer to want to know. This list of common grammar mistakes can help you strengthen your writing for work and in your personal correspondence.
Jon Gingerich compiled this list of grammar villains on Lit Reactor. You're probably familiar with many of them already, such as the difference between using "fewer" (for things you can count or quantify) or "less" (hypothetical quantities). Grammar sticklers will be happy if people read this and stop saying "impactful" (because it's not a word) and confusing irony with coincidence.
While no one's advocating you become a grammar nazi, the shortlist is a great review if you want to tighten up your writing, since because most of us, myself and Gingerich included, are guilty of having made these mistakes numerous times. 

six 6 Characteristics From six 6 Great Leaders


s it their general attitude when faced with adversity? Is it their ability to take risks? Or is it their utmost sense of purpose?
Here are 6 characteristics of great leaders coming from 6 of the Philippines’ emerging thought leaders and innovators:
Great leaders have vision. When Mark Ruiz looked at the sari-sari store, he saw a lot more than just the traditional mom and pop. He saw the potential of these micro-businesses to realize new revenue streams and evolve into a community of stores that serve as hubs for goods and services.
Today, Mark is the co-founder of Hapinoy, a micro financing program that reinvents and ensures the success of the humble sari-sari store.
Great leaders have courage. Fe Perez Agudo faced giants when she accepted her role as President & CEO of Hyundai Asia Resources, Inc.
When the opportunity came in 2001 to start up the official distributorship of Hyundai Motor Co. in the Philippines, she did not hesitate. Even though her main task was to overcome the common perception of Hyundai as a cheap, poor-quality, unreliable brand from Korea with low resale value.
Fe was out to prove that a Korean brand can enter and eventually steal market share from the Japanese motoring giants. She also bravely took on the challenge of competing as a woman winning in a male-dominated industry.
Great leaders have imagination. The year was 2001 and there were many Filipinos who still did not have internet access although most of them had mobile phones. Internet penetration was a measly 1%.
It took Dennis Mendiola, a Filipino with great imagination, to find convergence between the cellphone and internet. Dennis, along with other imaginative Filipinos, founded Chikka. Chikka enabled Filipinos to become part of an instant messaging community even without internet access.
Great leaders have significance. Noel Lorenzana is the CEO of Nutri-Asia Philippines, manufacturer of leading brands such as UFC and DatuPuti. He sees his brand as more than just a business. He believes that it is also important for business leaders to find meaning or cause in what they do. This is what he says:
“Apart from getting a chance to be part of the team that shapes the future of a true Filipino company, it is gratifying to know that what we make plays a significant role in the lives of people: whether it is building family ties, creating new friendships, bridging broken relationships, remembering home, or simply rewarding oneself after a hard and honest day’s work.”
Great leaders have compassion. While in Zamboanga City, Jay Jaboneta heard about a nearby village where young children had to swim 2 kilometers and walk another 5 kilometers to get to school.
During his flight home, Jay thought about how he could help. “I had so much admiration for these children,” he says. “I felt they deserved to be rewarded and helped for all their efforts.” Jay posted a story about the children’s plight on his Facebook page.
The response was overwhelming and he was able to start the Yellowboat Project and Philippine Funds for Little Kids to help kids of Zamboanga and Masbate to go to school and help their nearby communities. Jay is the embodiment of a leader that has heart.
Great leaders have influence. You don’t get to 34,232 followers on Facebook and counting without influence.  Francis Kong is the president of Success Option Publishing Company, director of Inspire Leadership Consultancy and a columnist, bestselling author, as well as an international speaker, trainer and consultant.
But Francis is much much more than all those words put together. Through his years of experience in business and speaking, he has touched many people’s lives and he constantly builds value in others. He is an influential leader because he is more focused on enriching others than enriching himself.
These are the 6 characteristics that set these 6 emerging leaders and innovators apart. On December 7, 2011, Inspire Leadership Consultancy will bring together this powerhouse group for the Voices of Leadership Event.

What To Look When You’re Looking For A Good Company To Work?

If you are seeking for a job, what are the characteristics of a company that you want to work with and spend many years of your life, possibly up to retirement?

If you are presently employed, how would you know if the company you are working for is a good one?
In “A Great Place To Work: What Makes Some Employers Do Good (And Most So Bad)” Robert Levering gives five hints or indicators about a good company to work with, or the five things make for a good company. These are as follows:
1. A friendly place. Few of the companies had separate executive dining rooms, executive parking spaces and other perks that set ranks apart in a social hierarchy. People enjoyed each other company.
2. A minimum of politics. Management did not encourage politics by such acts as demoting or dismissing for what employees may perceive as personality conflicts rather than performance deficiencies.
3. You get a fair shake. Employees are treated fairly and not taken advantage of. Complaints are heard impartially and fully.
4. More than a job. Employees believe their work has meaning, and that they have responsibility and control over it. They feel free to criticize the actions of others without fear of retribution.
5. Like family. A caring, nurturing environment in which one’s personal concerns are important to others in the organization, engenders a lifelong career commitment by employees. Exuding a “We’re all in it together” spirit, god workplaces are often more productive and profitable than their competitors.
Does your company have the foregoing characteristics? Why or why not?

Losing Old Customers, Customer Retention, Customer Service

“How can I keep my customers?  I have 30 new customers a day coming to my store, but my old customers are not coming back. So, what’s the secret of keeping my customers”?

These were the questions of Marcy to me yesterday. Marcy is a start-up owner of a fast-food restaurant in a good location. She was telling me her restaurant attracts new customers everyday,  yet many customers were not coming back in a month.
Marcy’s dilemma is common. I also heard bank managers talking about signing up many new accounts in a month, yet, also losing just as many old depositors during the same month.
Why is this so? I think this is a problem of customer retention. It seems that many businesses and companies have no policy on customer retention, on how to make customers satisfied and happy and thus, making them patronize the business, again and again.
But if you look at it, customers are the heart of any business – whether a restaurant, a bank, a hardware, a hospital, etc. Without customers, there is no business.
In the face of competition, where many companies sell the same products and offer similar services, one best way to differentiate your business from that of the competitors is through customer service.
Thus, making new customers is just as important as keeping the existing ones. Existing customers, those who patronize the business, not only buy more goods and services, but also refer new business.
Customers also affect not only sales revenue and profit, but also employee morale and their performance. If the customers are satisfied and happy, the business will be stable, and the employees are more likely to stay.
This results to reducing employees’ turnover, cost of hiring new employees, training expenses and customer service mistakes by new but inexperienced employees.
It all boils down to having customer retention policy, which is also part and parcel of customer service.

Steve Jobs His Business Advice and Words of Wisdom - HiFi

Steven Paul “Steve” Jobs (February 24, 1955 – October 5, 2011) was an American computer entrepreneur and innovator.



He was co-founder, chairman, and chief executive officer of Apple Inc., the largest technology company in the world by revenue and profit, with more than 49,000 employees and US $ 65 billion annual sales, as of 2010.
At the time of his death on October 5, 2011, Steve Jobs was widely described as a visionary, an industry pioneer, and an icon of the global consumer electronics.
Steve Jobs was also famous for his quotes on business, technology and life. I have compiled some of his most well-known business advice and words of wisdom, as follows:
Business Model
 “My model for business is The Beatles. They were four guys who kept each other’s kind of negative tendencies in check. They balanced each other and the total was greater than the sum of the parts. That’s how I see business: great things in business are never done by one person, they’re done by a team of people.”
Focus and Simplicity
“That’s been one of my mantras – focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”
Stealing Great Ideas
“Picasso had a saying: ‘Good artists copy, great artists steal.’ We have always been shameless about stealing great ideas. I think part of what made the Macintosh great was that the people working on it were musicians, poets, artists, zoologists and historians who also happened to be the best computer scientists in the world.”
Doing Something Wonderful
“Being the richest man in the cemetery doesn’t matter to me. Going to bed at night saying we’ve done something wonderful… that’s what matters to me.”
On Loving Your Work
“Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it. And, like any great relationship, it just gets better and better as the years roll on. So keep looking until you find it. Don’t settle.”
 Don’t Sit Still
“I think if you do something and it turns out pretty good, then you should go do something else wonderful, not dwell on it for too long. Just figure out what’s next.”
On the Value of Time
“Your time is limited, so don’t waste it living someone’s else’s life. Don’t be trapped by dogma -which is living with the results of other people’s thinking. Don’t let the noise of other’s opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition.”
On Death and Choices in Life
“Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything – all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart. Stay hungry. Stay foolish.”

Friday, 17 February 2012

Top Rated, 5 Steps in Handling Customer Complaints

Every business exists for their customers.
Because it is the customers who create the demand for a business’ service or product, they are considered to be the most valuable asset of a company. However, all companies will always be subject to the Complaining Customer, who is mostly the cause of a faulty service or low quality product.





Most of the time, if these encounters are not handled appropriately, loss of customers could result. This is bad. Fewer customers would logically lead to less income. You could say that this is not a desirable situation for every existing company.
Handling customer complaints is an essential aspect of running a business. Business owners should realize that positive outcome of complaints. They should realize that these complaints should give the business a renewed idea on how to serve their customers better.
Customer complaints are valuable because through it you can gather the feedback of your customers. This article will feature 5 steps in handling complaining customers. Learning these steps will increase the chances of retaining or even having a better relationship with complaining customers.
5 steps to handle customer complaints:
1. Hear to what they have to say
Complaining customers want to be heard. They want to express their frustration, so allow them. Listen first to what they have to say and let them say it. Always give room for them to burst, just listen. Their sentiments are valuable; this is where you’ll get the feedback about your services or products.
2. Apologize and Empathize
Frustrated customers want to hear your apology. Especially, if it’s the fault of your personnel or a flaw to company’s procedures, they deserve your sorry. So, say it, apologize and try to put your feet in their shoes. Empathize, tell them that you understand what they feel and you’re deeply sorry about it.
3. Offer a solution
Customers who experienced bad service or received a lemon product deserve to be well compensated. Offer a solution for the problem. It should be attainable and feasible. Promise only what you can deliver. You can also give him/her possible options of your proposed solution. Lastly, be fair always.

4. Implement the solution
Make sure the promised solution to the customer is met. You don’t want to frustrate a customer the 2nd time, so be sure to deliver what you say you will deliver. You can also monitor the status of the solution and update your customer about it from time to time. This will make your customer feel that they are valued and they will appreciate it. Always deliver the solution with a smile, be merry.

5. Befriend your customer
Don’t stop communicating. Create a customers’ profile where you can send them emails, text messages or newsletters for your current promotions. Updating them with your new products and services will help you build a brand for your company. Communicate with them fervently. Maintain a relationship with you customer by greeting them on their birthdays, on holidays and other important dates.
Complaining customers, even if most of the time they are irate, are assets to businesses. Handling them appropriately with a smile and a toned down voice will prevent you from losing them and even turn them from frustrated to loyal customers.
Through them, you get feedback as to what they are experiencing with regards to your products or services. Knowing these will help you improve the quality of the products you deliver or the services that you offer. Always remember that your business’ existence is reliant to your customers, without them there is no business.

Why Do Many Businesses Fail? Five Marketing Strategies For Business Growth And Profit Top Rated.


Sharina, a reader asks: “What shall I do to make my business grow? Can you give me some tips on how to make my business earn more profit?” “If my business does not earn enough, will I still continue it, hoping for good times, or will I close shop?”


Sharina told me, by e-mail, that she is a Singaporean who lives in Hong Kong, and owns a store selling cell phones and cell phone accessories in Hongkong.
Indeed, as a management consultant, I am well aware that many businesses could not earn enough, while a great number go bankrupt. There are many studies that every year about 80% of new businesses die. Even existing enterprises collapse.
What are the reasons why businesses collapse and fail?
Well, the main reason is still the same year in and year out: lack of marketing strategies.
Sure, the market is there. People are buying products and services everyday to meet their needs and wants.
However, it is the lack of strategies or the inability of the owners of these failed businesses to sell to their target market, to their niche, that is the main cause of business failure.
I’m always saying that marketing is the most important function of business, because without a market there is no business. Thus, to make your business survive, you need marketing strategies.
To make your business grow, you need marketing strategies. To make your business profitable, you need marketing strategies.
The following are the five tested marketing strategies to help you grow your business and make it profitable.
1. What is your business? What is your business mission?  Why does your company exist? What is its reason for existence? These are the basic questions. Like in any human situation, you cannot handle any business unless you know what it is for.
Therefore, you must know why you have put up your business in the first place. This is the first step in designing marketing strategies.
2. Who are your customers? Your business is to serve your customers to generate revenue and profit.  It is important to have a niche in the market, that segment, class or groups of customers  who need your products and services, and serve them well.
In the face of competition, having a market niche is a key to business success.
3. What are your Strengths and Weaknesses? It is necessary to know your strengths, for example, quality products and services, friendly customer service, good customer relations, competitive pricing, good location. It is also important to know your weaknesses, for example, lack of funds, limited marketing knowhow, poor promotion, etc.
Knowing your strengths and weaknesses can help you a lot in devising marketing strategies that work.
4. What are your Opportunities and Threats? Opportunities are those favorable factors outside of your business that can help you achieve your objectives, like increasing demand for your products and services due to increasing population, availability of funds for expansion.
Threats are those unfavorable factors outside your business that can hinder you from achieving your objectives, like intense competition, sluggish demand, economic downtown.
Knowing your opportunities and threats can help you devise marketing strategies that will maximize your opportunities and minimize your threats.
5. What will you do now? Having designed your marketing strategies, the best thing is to implement them. Take action. Your strategies are useless if you cannot implement them.
With the foregoing five basic marketing strategies as a guide, the rest is up to you on how to grow your business and make it profitable.

Monday, 18 April 2011

Do You Wish To Be An Online Marketer ?

Do you want to be an online marketer? What is online marketing? How do you take advantage of online marketing to grow your business?



Online marketing is a growing field, and it isn’t until now that people are seeing the potential power in a sound online marketing campaign. Most people want to take advantage of this aspect of advertising, yet many have no idea where to begin. The following topics provide a basic overview of online marketing.

Paid Traffic

For companies or small businesses with a decent to large budget, utilizing paid traffic platforms is the quickest way to drive traffic to your websites. Advertising platforms charge marketers a fee per click or per viewing of their ads. Because of these instant results, it is much easier for online marketers to narrow down and determine the optimal setup for these paid traffic campaigns.

For example, with the proper tools and testing, online marketers can determine which ad copies, ad placements, and images result in the best return on investment for the campaign. It’s the quick results and laser-precision that make paid traffic a desirable path. However, once you stop paying for the traffic, your sales stop as well.


Search Engine Marketing

If you don’t seem to have a large enough budget and would rather have more long-term success, search engine marketing may be just for you. By using various tactics and services, search engine optimizers can drive up your rankings on search engines like Google for relevant keywords that can possibly turn leads into sales for your online business.

The beauty about search engine marketing is this traffic is free and you can possibly rank high for particular keywords for a long time, if not forever. However, it can possibly take months or years to rank for highly competitive keywords, so constant work and waiting to get your site ranked is not for everyone.

Hiring the right search engine optimization professionals can make this much easier as you can focus more on your business. With this hands-off approach, it’s just a matter of waiting to get those high rankings. Once you have the rankings in the search engines that you desire, then you can begin optimizing your site for better sales conversions.

Social Media

The internet is heading in a more social direction, and that’s why social media marketing is all the rage right now. This, like search engine marketing, is a free traffic source that can take advantage of the large number of users gathering at online hubs. At these hubs, many people share the same interests, so advertising on these platforms can be quite powerful.

Facebook and Twitter are two prime examples of social media sites, while YouTube is also one of the top resources on the internet, as videos hosted there have the potential to go viral and reach millions of viewers.

Online marketing is still growing and is constantly changing. These are just a few of the basic elements in online advertising. If you found any of the topics above interesting, then maybe online marketing is the solution you need for your business.

Tuesday, 29 March 2011

New Websites Doesnot Get Google Page rank Update in 2011

This Post Is dedicated to all those webmasters who have put their sweat and blood in building links and posting quality content on their website but still have not got any pagerank update in 2011.I know it can be very frustrating for some and some even donot bother for the pagerank.

My website does not got any pagerank update in January 2011 and it bothered me a little bit.In terms of SEO pagerank has lost its importance but still when you do reciprocal links or oneway links for other sites at that point of time pagerank really counts.BTW I do none of them.



I have put a lot of effort in this website and was expecting pagerank of PR2-PR3 on google update but the results were not as expected.So it lead me to investigate what went wrong.On searching I found that all the websites which are older then 6-8 months have their pagerank updated and the new websites did not get any pagerank update.So,If your new website does not got any pagerank update then there is no need to panic or worry.

It seems a new policy adopted by google. Moreover if your posting quality,Unique content regularly then you might have observed increase in traffic as is the case with me.So,concentrate more on what your readers want.



Congrats to all those who got good pagerank updates and those who have not got any wait for the next update .

Trick For How To Hide Your Profile On Facebook Social Site

Are you fed up with everyday unwanted friend request or want to hide your profile from unknown people then you can hide your profile in facebook and google search.Whenever someone type your name or email Id in facebook search it will automatically search into its database and will show link to profile.

Is It really Possible to Hide Profile from facebook search?

Yes,you can hide your facebook profile from facebook search.Basically facebook provides you with three options as follows:-

1. Everyone can search your profile on facebook

2. Only Your friends and friends of friends can search your profile

3. Only your friends can search your profile

For those who are really frustrated by daily unwanted friends request should select either 2 or 3 option.

Here is the complete step by step tutorial with screenshots on How To Hide Your Profile On Facebook

1. Login into your facebook account.

2. Click on Account on top right side.

3. Now Click on Privacy and then on View Settings Under Connecting on Facebook heading.


4. Now you will see a lot of privacy settings and the first one being Search for you on Facebook

5. In front of Search for you on Facebook you can select any one of the three options from the drop-down box as per your need.

6. You can also change your other privacy settings from here.

Monday, 28 March 2011

Great Tai Chi and SEO How to Find the Right Balance When You Blog Seo Tip

You must have heard or read about Tai Chi, the world-famous internal Chinese martial art practiced by many people, both young and old, for both its defense training and its health benefits.



Tai Chi is also practiced for many other reasons, like for demonstration, longevity, physical fitness, discipline, and for finding the right balance.

The Tai Chi principle of finding the right balance is also applicable in blogging, that is, when you blog, especially when you want to optimize your site in search engine results page (SERP) by doing search engine optimization (SEO).


You see, finding the right balance when you do SEO for your blog is also important. If you want to get high rankings on Google, Bing or other major search engines, than you have to find the right balance between on-site factors and off-site factors.


According to Axandra, the on-site factors and off-site factors both influence the position of your blog or website in the search results, and it is in finding the right balance between these two factors that can improve your blog in SERP, when people search for the keywords in search engines.

On-site optimization factors

On-site optimization refers to the factors that you can control on your blog. These include:

1. The text on your web page,

2. The number of your web pages on your blog,

3. The number of your keywords and related keyword phrases on your blog’s pages,

4. The links on your web pages to other pages of your blog,

5. The links on your blog’s pages to other blogs or sites.

SEO is like Tai Chi: Finding the right balance

By optimizing both the on-site and off-site factors, your blog will have good chances of having a high ranking every time people search the web. And you will have steady and continuing source of traffic to your blog that is totally free.

Indeed, the principles of Tai Chi like finding the right balance are applicable in many human activities, including in SEO and blogging.

Sunday, 27 March 2011

Management Is The Key, But How Do You Manage ? In Reference With Japan Quake.

“There are no hopeless situations; there are only men and women who have grown hopeless about them.”



I remember this management saying when I read in a newspaper today about the road in Japan which was devastated by the March 11, 2011 devastating earthquake. The highway was situated in Naka, Ibaraki prefecture, Japan, and was severely damaged because of the 7.2 quake.
However, a Japanese company restored the damaged section of the highway linking Tokyo and Ibaraki in just six (6) days. Yes, in only six days!

I then kept on thinking why countless other road projects in many countries of the world took many months to repair or rehabilitate. I know for a fact that the repair of just a small damaged portion of some roads or highways in some countries took six months to one year to finish

Where lies the difference? Is it due to graft and corruption? Is it due to the incompetence of some contractors?

Whatever the cause for the unreasonable delay in fixing a damaged road, management is a factor. For management is defined as getting things done through people. It is the art of using limited resources – time, money, organization, machines, the services of men, to accomplish an objective.

The principle that lies behind in fixing a road efficiently and effectively is the same principle that can be used in all other human endeavors – like running a bank, an organization, a small business, a job, a career, an event, or any other human activity.

Too often, we heard and witnessed a lot of business being closed, of companies going bankrupt, of firms in the red. The root cause of these problems is lack of management, or due to poor management.

The key to effective performance is to manage, and manage effectively and well. This principle applies to any human activity, be it in running a business, a family, a relationships, a school, or even in blogging.

But how do you manage? What is your management style?

Thursday, 24 March 2011

* Top Ten Customer Service Quotes To Guide Us In Our Business *

I have observed, as many else does, that the success or failure of any business depends a great deal on how the owner or manager satisfies his/her customer. Indeed, the heart of every business is the customer.

Yesterday I compiled customer service quotes from great and famous businessmen and thinkers to give us food for thought, as well as to guide us in our everyday dealings. Here’s the top ten customer service quotes that I like and am sharing here.



I.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. – W. Edwards Deming

II.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. The purpose of a business is to create a customer. – Peter F. Drucker

III.

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. – Henry Ford

IV.

Your most unhappy customers are your greatest source of learning. – Bill Gates

V.

Do what you do so well that they will want to see it again and bring their friends. – Walt Elias Disney

VI.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer. – Peter F. Drucker

VII.

The golden rule for every businessman is this: “Put yourself in your customer’s place. – Orison Swett Marden

VIII.

When the customer comes first, the customer will last. – Robert Half

IX.

If you’re not serving the customer, you’d better be serving someone who is. – Karl Albrecht

X.

Right or wrong, the customer is always right. – Marshall Field

Here Are The - Five Easy Steps To Sell Your Products and Services Effectively

John, one of my readers from New York, USA, e-mailed me yesterday asking: “How can I sell my products to my customers effectively? I need your advice to grow my handicrafts business.”

John, actually there are many ways to sell your products effectively, as there are many ways to skin a cat, as the saying goes.

But based on my experience and the experiences of my clients who are business women and men, here’s the five (5) easy steps:



1. Who Is Your Market?

Your market is your customers, both prospective and actual. People buy goods and services to meet their needs and wants.

So, the first step in making the sale is knowing what your customers’ needs and wants, tastes and preferences are.

How do you know the needs and wants of your target customers? The best and easy ways are by interviews and surveys.

In so doing, you will exactly know how many they want to buy, their purchasing power and the amount they are willing to buy, and why they want to buy your products or services.

This way, you can determine how many you are going to sell (supply) based on the quantity that they are willing to buy (demand).

2. What Is Your Product or Service?

Knowing the needs and wants of your customers is already half the sale, just as knowing what the problem is, is already half the solution.

The other half, to complete the transaction, is to provide them with products and services that meet their needs and wants.

3. How Do You Promote Your Product or Service?

To make the sale, you must know how to promote your product or service. This could take many forms, either by personal contact, by phone, by e-mail, by referrals, by leaflets and flyers.

My clients told me that based on their experience, the best way to make the sale is by personal contact, as you create a good and lasting impressions from your customers.

4. How Much Is Your Product or Service Worth?

What is the price of your product or service? Pricing is a very important factor in selling. In pricing your products, it is necessary to look at the prices of your competitors. You must know also your cost and your desired profit.

5. What Is Your After-Sales Service?

Customer relations is a must. Without customers you have no business. To retain your customers, make them come back for more, and patronize your business –establish good customer relations.

Business transaction does not end after the sale is made.

It is an on-going process where you are always around to attend to their complaints and queries, where your old customers are coming back, where they refer your business to their friends and relatives and make your business grow.

You can establish good customer relations by letting your customers know that you place their needs and wants first in your priority, and that you always like to provide satisfaction and best deals to them.

Conclusion

John, as you can see, there are many ways to sell products and services effectively. But the foregoing provides you with the five easy steps to take, and I wish you success in your handicrafts business.

I Think I Can - Start and Build Your Business Through Positive Thinking

I have been saying all along that all business enterprises first started as a thought, an idea, a dream, an intuition, of the business owner.


All riches begin as a state of mind. This has been the secret of the ages.



Based on my own study, it seems that business owners or entrepreneurs are people with vision, daring, and positive mental attitude.

A positive mental attitude – or positive thinking– is the starting point of all riches, whether they be riches of a material nature or intangible riches, said the world-famous author Napoleon Hill.

The following are the five easy ways to start and grow your own business, using positive mental attitude.

1. Associate yourself with successful and positive people. People have vibrations and influences, and the influence people have over our own personal energy is amazing. When you have people around you who inspire you, believe in you and want you to succeed, there’s no room for doubts.

As what Napoleon Hill, in his “Think And Grow Rich” said many years ago: “What your mind can conceive and believe, your mind can achieve.”

2. Always think positive and make a positive affirmation. Holding positive thoughts in your mind and repeating it by way of an affirmation daily will give you amazing results.

It has been long established that repeating positive affirmations has been shown to get people through tough times and to actually help them truly believe what they’re saying.

Visualizing yourself to be the owner of a successful business, before it come to reality, and making affirmations like: “Everyday in every way I am building a profitable business” will someday make your thoughts come true in reality.

Many successful businessmen and women have used the same affirmation strategy to attain their success.

3. Avoid negative thoughts. We all have negative thoughts from time to time, however, negative thoughts and emotions can derail us and prevent us from achieving all we desire.

When you find yourself thinking negative thoughts or having negative emotions, make sure that you forget it and replace them with positive thoughts, and focus on your goal, objectives, dreams and aspirations.

The affirmations mentioned above are a great way to turn the negative into the positive

4. Set goals/intentions and let it go. The law of attraction says that we attract what we focus on the most. However, desperation, needing your business to be a success, sends mixed messages and a lot of negativity into the universe.

Set your goals and intentions and then let them go. A certain amount of faith in yourself and in the power of attraction is necessary.

5. Be grateful. Gratitude is perhaps the single most powerful and positive tool for success. When you’re grateful for all of the wonderful things and people in your life the challenges you face seem significantly less important and are more easily dealt with.

Conclusion:

Success is within your reach and with positive thinking or mental attitude you can accomplish anything you set your sights on. Embrace these five powerful mind success strategies and you’ll build a better business and live a happier, more satisfying life.

Monday, 21 March 2011

How To Password Protect Microsoft Word 2007 Files

We all use Microsoft Word to create documents.But there are certain documents that you dont want other people to access specially when you are on a shared computer in your company and you may have your certain secret data stored in your word document that should not be accessed by your boss or other employee’s.To deal with such a situation Microsoft word 2007 integrated a security feature in Microsoft word so that you can password protect your files.The procedure is quite simple .



In this tutorial I will explain you the step by step procedure with screenshots Of How To Password Protect Microsoft Word 2007 Files

1.Click on the Microsoft Office Button present on the top left corner of the window.

2.Now Click on the Save As option

3.Now a new window will pop up.Click on Tools option at the bottom of the window.



4.Now you will have two options.You can select either one or both options

5.One is Password To Open it will ask for the password every time the document is opened.So to view the document you have to enter the password first.

6.Second is Password To Modify it will ask for the password every time somebody tries to modify the document.

7.And thats it.